Details of Services

Click on the headings below to give you some further detail about the services we can provide and what we can do to assist you in your bereavement. All of these details can be discussed further when we meet with you personally.

Burial or Cremation

This is the first major decision which needs to be made and will influence a great deal of your other choices.

Some people often express a preference for Burial or Cremation before they die. This may have been in a conversation or detailed in a will.

If you are unsure we can explain all the options to you and guide you through your decision.

There are many options available for both Burial and Cremation and we will take care of all the legal aspects and paperwork relating to the Crematorium or Cemetery of your choice.

For Cremation there are many to choose from in the surrounding area; Bretby, Markeaton, Bramcote, Loughborough, Wilford Hill, Mansfield, Gilroes Leicester, Sherwood Forest, Grantham, Stafford and many others further afield in the Midlands.

For Burial, a traditional church service, a graveside service, or a service at a crematorium followed by interment in a churchyard, crematorium burial ground, parish churchyard or private grounds.

Traditional Service

What one family regards as traditional can vary greatly with others. The definition of a traditional funeral has changed over the years, but some traditions have remained for centuries. We are able to offer a traditional funeral, adhering to the customs you are used to and honouring various religious wishes. This will generally follow an established etiquette for each ceremonial stage of the funeral. This might

include the formal procession, paging in front of the hearse, family bearers, a minister to officiate, readings and prayers.

There may be formal service in a local parish church, before or after attending the cemetery or crematorium for committal. Or, you can simply have a full service conducted at the cemetery or crematorium chapel.

This introduction gives you an overview of what you may wish to include in your funeral, but can be adapted depending on whether religion plays a part and the customs of that religion.

Whatever type of funeral you choose to have, whether it is a wholly traditional funeral, or part traditional with alternative themes, our aim is to make it personal to you and “Unique” for your loved one.

Alternatives

It’s clear that funerals and people perseptions of what is acceptable at a funeral is changing. Research shows that “alternative” funerals are increasing in numbers and we are favouring a more personalised ceremony over the use of traditional liturgies. The trend is shifting to a celebration of life rather than mourning for the dead. Whether it’s a woodland burial, a cremation with a secular service, it really is up to you, to decide what you want. We will be there to offer advice as and when it’s needed and give you the guidance you need to make informed choices. We don’t want you to feel rushed and many decisions don’t have to be made at the initial meeting. Remember it’s OK to change your mind, never have any regrets that you didn’t ask if something was possible.

Religious Funeral Service

If the deceased is a person who belongs to a particular faith, is a member of a church or other religious group, then it is usual for the funeral service to be conducted by a religious minister or faith leader, according to their traditions If the relevant minister or chaplain hasn’t already presented themselves to the family, we make contact on your behalf and advise them of your wishes. If your chosen person isn’t available we will advise of an alternative who is best suited to your family.

Please be assured that even if a person wasn’t a regular church goer or has lapsed their church attendance. You are still afforded a religious service at the end of your life. It’s important to reflect that persons values and beliefs and honour any religius

or family traditions with the choice of readings, poetry and music as well as eulogy reading personal to the deceased.

Humanist or Celebrant Services

A part religious or non religious (secular) alternative may be preferred, depending on the wishes, beliefs and values of the deceased and their family.

Darlene is an experienced funeral celebrant with her guidance, she can help you to create a relevant and inspirational funeral ceremony, whether non-religious or part-religious.

Darlene will help you create a meaningful ceremony, which focuses on celebrating the life that has been lived, whilst acknowledging the loss of a loved one, and still providing the opportunity to say goodbye, in an honest and significant way, that is in keeping with the beliefs of your loved one and yourself.

Should you decide that you would like Darlene to create and conduct the service, you can be confident in knowing that you will receive the very best personal attention and will be looked after by the business owner, from the very first point of contact through to the end of your funeral service – ‘The very essence of our caring continuous relationship’

However, with an emphasis on choice, you may want someone else to prepare and / or conduct the service, perhaps someone has been recommended or you heard someone at another funeral, it can even be a family member or friend.

Although a Funeral Cortege is usually made up of a Black Motor Hearse for the coffin and flowers and Black following Limousines for the Family, that doesn’t have to be the case.

It is becoming increasingly popular to have something different. We can offer the following:

Horse Drawn Victorian style hearses (Black or White), Motorcycle Hearse, Vintage Lorry, Landrover Hearse, VW Campervan Hearse, White Hearse,

Morris Minor, JCB and many others.

We have links with several local florists and during the arrangement meeting we will ask you and your family if you would like us to order your flowers for you.

This service is there to make it easier for you so you have time to concentrate on other things. However it’s also fine for you to organise your own floral tributes or make them yourself.

We accept charitable donations in lieu of flowers in memory of the deceased. We open a donations file and administrate the collection of donations sent or given to us in memory of your loved one.

We will keep the donation file open for one month after the funeral day.

On closing the file down we will send all money received to the chosen charity with a copy of the donations received to the family. We will then provide you with a list of donations and an official receipt from the chosen charity.

We can now also do this online for you through www.memorygiving.com

OBITUARY NOTICES

We can do this for you or we can help you with the compilation and sending to a newspaper of your choice.

Some newspapers may dictate the length, format and style of the announcement. We can advise you appropriately along with an indication of the cost.

The following will help you to decide what to include:

• Surname (this usually appears first)

• The first name of the deceased

• When (On August 5th 2012, the day of the week is usually omitted)

• How (peacefully, after a long illness, suddenly…)

• Where they died (at home, in hospital, in a nursing home…)

• Age

• Husband/Wife of (Beloved/Much loved/Loving Husband of…. )

• Other relationships (Father/Mother of Grandad/Grandmother, brother, sister etc)

• Funeral day and time

• If funeral flowers are required (family flowers only or no flowers by request)

• Donation

NB It’s perfectly acceptable to put your funeral director’s details at the end of the announcement and essential if they are handling any donations or accepting floral tributes.

AFTER THE FUNERAL

We can also assist after the funeral with placing a message in the newspaper to thank those who attended and sent flowers or donations.

We also hold a Memorial service at the end of each year locally which you and your family will be invited to attend if you wish. It may also be an opportunity for those who were unable to attend the funeral service itself, to pay their respect.

Once the funeral is over there may still be some things you will need to organise. We will call you a few days after the funeral to see if there is anything else we can help you with.

When someone dies, even if you were very close to them, you may not know all of their friends and acquaintances. So you don’t miss informing anyone, we can offer to take the address book of the deceased and contact everyone in there for you.
You might want to produce booklets or leaflets detailing the order of service. Many people also like to keep the service sheets after the funeral service as a keepsake or send them to those who were not able to attend. Some find it comforting doing this themselves.

The Order of Service sheets can also include a few words about the deceased, a photograph of them or an image of something of significance to them. It can have the words of poems, hymns or just be photographs and messages of thanks.

They can be as simple as you wish or as elaborate and we have a range of examples that we can show you.

You may decide to have something more elaborate, in which case we will use our printers Gateway.

There is also a wide range of other related products which you can find on this website such as:

Attendance cards, memorial cards, bookmarks, thank you cards, memory boxes, memorial/condolence book, memorial portraits.

At the funeral service we can take a list of names of those who attended and let you have this list afterwards.
The preparation of the deceased for the Funeral is inclusive in our professional fee. There is no extra charge for the embalming of the deceased where we deem this to be necessary. We will do all we can to ensure the deceased is presented in the best possible light. Wherever possible, our policy is to have your loved one cared for by a professional of the same gender.

We will discuss with you how you wish your loved one to be dressed. We have a selection of funeral gowns available or, if you prefer, we invite you to bring your loved one’s own clothes in which to have them dressed.

Your loved one will be prepared for viewing, irrespective of any family member attending the Chapel of Rest or not. From experience we know that people do change their minds about viewing, so a decision taken at the arrangement meeting about not viewing does not have to be final.

We do ask, where possible that you call us in advance when you wish to view in the Chapel of Rest. However we know this isn’t always possible and we will always make sure you can view even if you just turn up at our premises.

Under most circumstances your loved one will be available to view up to the day of the Funeral and we don’t restrict the number of times you can see them or make any additional charges for this.

Makeup and hairdressing services

Some of our families request the services of a hairdresser and or makeup professional.

We are pleased to be able to offer this service ourselves. We ask the family to provide recent photographs of the deceased which show the hairstyle and how the deceased liked their makeup to look.

We also ask for the deceased’s own makeup for us to work with to ensure the type and colours used are in keeping with how your loved one looked.

We offer a large range of Coffins and Caskets, as well as being able to supply high quality headstones.

The Coffins and Caskets in our range are manufactured from Natural Wood Veneered Chipboard, Natural Wood Veneered MDF, and Solid Oak and Mahogany.

The Coffins are all fitted with handles which are suitable for Cremation and Burial with the exception of the Solid Oak Coffin and the Solid Oak and Solid Mahogany Caskets which are fitted with Solid Brass handles, only suitable for Burial. In addition to this standard range of Coffins we can offer a range of Eco friendly green coffins in many variations. We can supply picture coffins in cardboard or wood also wicker, willow, bamboo and seagrass. There are many other options also available.

We are also able to source a variety of specialist Caskets in solid wood and metal.

Ashes boxes

Ashes Boxes or Caskets are often used to inter cremated remains in a Cemetery or Churchyard plot, but can also be retained in the home – either on a permanent basis or where the remains are to be interred somewhere at a later date.

For burial, the nameplate is printed with the deceased’s name, date of death and age. You can also include a message eg “At peace”, “Free from Pain” or a photograph, an image or a logo can also be printed.

As an alternative we have a wide variety of printed scatter tubes. These can also be personalised if required. They are also suitable for transportation of ashes.

Other Containers for transportation, temporary storage or scattering

• Metal Urns
• Woven Urns

• Bio-box

• Scatter Tubes

Also a selection of those which are designed to hold only a small portion of the remains are described as ‘Keepsakes’.

These are available in Marbled Copper, Solid Brass, Keepsake Urns, Keepsake Jewelry, Memory Bear, Companion Urns or a Keepsake Companion.

Ashes into Glass

Memorial glass is made by fusing a small quantity of cremated remains with coloured and clear glass. To make the rings and pendants, the glass is toughened, cut and polished to form a crystal. All items can be engraved. Paperweights, Rings – Silver & Gold, Pendant – Silver 7 Gold

Heart in Diamond

This is a living bond and tribute to your loved one. To create individual diamonds particles of carbon extracted from hair or ashes of your loved one are added to a diamond growing foundation under strictly controlled conditions. This grows into a unique diamond that is linked to your loved one at its very core.

We are Certified Resellers of Hear in Diamond

For further information visit the website @ www.heart-in-diamond.co.uk

Picture Frame

Solid Oak picture frame which includes a secure internal

container to hold cremated remains.

Takes a standard 7” x 5” photo.

Stone Masonry Memorials

Offering a range of headstones at a grave, memorials provide comfort for many people, giving them a place to visit to remember the person who has died.

We work with a local experienced and creative stonemason who will be able to help you with all aspects of your memorial design.

Services include:

• Removing a Headstone from a grave to allow a grave to be reopened and re-fixing it in due course

• The cleaning or refurbishment of an existing headstone or cube vase

• Additional inscriptions on existing gravestones either while removed or still in the cemetery

• Provision of a new stones

We will also be pleased to arrange a Burial for your loved one at the following Natural Burial grounds: Scraptoft, Prestwold, Tithe Green or The Willows at South Croxton, near Queniborough, Golden Valley Woodland Burial Ground, Alfreton, South Lincolnshire and Natural Burial Ground, Boston, Lincolnshire.

There are also some woodland burial areas incorporated in local cemeteries within the East Midlands area.

Click on the links for further details on Natural Burials in Leicestershire: www.naturalburial.co.uk and www.willowsnaturalburialgrounds.co.uk

SAIF CODE OF PRACTICE PRINCIPLES

The SAIF Code of Practice exists to ensure that any Funeral Director who is a member of SAIF will always deliver a very high level of service to their clients. If you have any concerns about the level of service you have received from ourselves, then please contact us on 01159 724555 in the first instance and we will do our best to resolve any problems. If, however we are unable to resolve the matter to your satisfaction,  you will be put in touch with SAIF’s Independent Arbitration Service who will then investigate your complaint or concerns.

1.General Conduct and Presentation

1.1 Members must conduct themselves in a totally professional manner, and behave sensitively, with courtesy and complete dignity at all times, both privately and professionally.

1.2 Members shall provide the highest professional standards in all elements of the service they provide to each individual client(s).

1.3 Members shall treat as confidential all information obtained in relation to their clients and carry out their duties with total regard for the laws of privacy and data protection.

1.4 Members must establish and interpret client needs without exploiting their vulnerability or exerting any pressure on them.

1.5 Members will be responsible for all the decisions and actions taken by their staff in relation to the provision of funeral services and the ancillary services they offer.

1.6 Members shall conduct themselves in a courteous and professional manner in all dealings with clients, taking into account their religious and cultural needs.

1.7 Members shall not try to persuade clients to choose an expensive or elaborate funeral when a less expensive funeral is more appropriate to their circumstances.

1.8 No member shall act in any way whereby a conflict of interest may arise with the Society or its objects.

1.9 No members shall do anything that might prejudice the good name and reputation of the Society.

2. Marketing of Funeral and Associated Services

2.1 Advertising and Promotions.

All advertising and promotional activities must comply with the following Codes of Practice at all times:

The British Code of Advertising Practice.
The British Code of Sales Promotion Practice.
OFCOM – Office of Communications. The independent regulator and competition authority for the UK communication industries.
The Radio Authority Advertising and Sponsorship Code.
Any other relevant Codes or Legislation.

2.2 Soliciting for Business

Members shall not solicit or offer any inducement of any nature for instructions for funeral services or any other associated services (i.e.: pre-paid funeral plans, memorials etc); nor shall they engage or reward any other party – whether an individual, a partnership, a company or other formal or informal association or group – to do so on their behalf.

2.3 Public Image

Members must ensure they convey a wholly professional image to the general public both through the delivery of the services they offer and by ensuring that all public relations activities are appropriate and sensitive in regard to their professional responsibilities.

2.4 Transparency of Ownership

Members must prominently display details of the ultimate ownership of their business both outside and inside each premises and on all literature, business stationery and on all advertising and promotional material.

2.5 Displaying the Society’s Logo

Members must prominently display at all of their branches the Society’s logo to indicate to the public adherence to the Code of Practice. Copies of the Code must also be available at all of their premises for clients to inspect and/or take away.

3.Communication on Funeral Matters Relevant to 3rd Parties

3.1 Members should ensure that all literature and information relevant to other related services such as the local Registrar and bereavement associations are readily available to their clients.

3.2 Members should communicate and co-operate with the relevant authorities, institutions, professions and voluntary organisations so they themselves can advise their own contacts/clients or patients on funeral matters.

4. Information and Choice

4.1 Members will provide a choice of at least four coffins at varying prices, one of which will be an inexpensive and plain type, which must be shown in a brochure and displayed in a showroom wherever practicable.

4.2 Members must explain their full range of services relevant to the particular client, including the availability of a simple funeral before giving them a written estimate.

4.3 Clients must receive full advice on all the actions, including registration, they need to take in relation to the death and the funeral.

5. Prices and Price Lists

5.1 Prices must be fair and reasonable in relation to the particular goods or services supplied, thereby ensuring clients receive fair value at all times. Price lists, detailing all the services offered must be prominently displayed, so they can easily be seen by all visitors to the premises.

5.2 Such price lists must also be available for clients to take away with them or to be presented and left with them when a home visit is made.

6. Provision of Estimates and Invoices

6.1 Terms and Conditions

Members shall make clients aware of their Terms and Conditions of Trading, which ideally should be printed on the estimate given to them. Alternatively, copies should be sent to clients or made available for clients to inspect.

6.2 Provision of the Estimate

6.2.1 Clients must be provided with a detailed written estimate at the time of arranging the funeral, or if that is not achievable then as soon as practicable afterwards. Members should make sure that clients confirm their acceptance of the estimate formally, as long as possible before the funeral takes place.

6.2.2 All estimates must at least give the following details of the Funeral Director’s charges:

Professional fees.
Removal of the deceased.
Coffin or Casket (including fittings and interior).
Embalming/Hygienic Preparation.
Hearse(s).
Limousine(s).

6.2.3 All estimates must also itemise each disbursement cost, including:

Cemetery/Crematorium fees.
Doctors’ fees.
Minister of Religion or Officiate.
Church and associated fees.

Where only an approximate cost can be given, it must be made clear that this may vary. The ‘confirmed’ cost must be supplied to the client as soon as possible.

6.2.4 Any additional items, which arise or are instructed after the estimate has been issued, must be authorised by the client prior to them being charged to their account.

6.2.5 A revised estimate, showing the changes made and the alterations to costs must be issued wherever practicable, where the client varies their original instructions, and again the client should formally confirm their acceptance of such changes.

6.3 Issuing the Invoice.

6.3.1 A fully itemised invoice, which should mirror the estimate whenever practicable, is to be provided to the client either after carrying out the funeral services as specified or as agreed with the client, before the funeral. The total amount charged should be as per the original or revised estimate as agreed with the client. Where approximate costs were given for disbursement items then the final cost, together with the reason for any variation should be shown.

6.3.2 If it is part of the member’s Terms and Conditions that interest be charged for late payment of the account, then this must be explained, together with details of the prevailing rates, to the client, both when arranging the funeral (and before a contract is entered into) and when the invoice is issued.

7. Premises

7.1 Premises must be acceptable, in all respects for the provision and delivery of funeral services.

7.2 Members must fully comply with all health and safety regulations, related legislation and Codes of Practice and shall display the appropriate certificates as required by law.

7.3 Members must provide adequate facilities for clients, in terms of reception areas, arranging rooms and toilet facilities.

7.4 There must be well-appointed and well-maintained areas and facilities for the preparation of the deceased and the holding of bodies.

7.5 A Chapel of Rest and/or suitable viewing rooms must be available, so family and friends can see the deceased and pay their respects in suitably tranquil and private surroundings.

7.6 The deceased must be treated with the utmost respect at all times.

8. Vehicles and Equipment

8.1 All vehicles must comply with all relevant legislation and be maintained and presented to the highest practical standards at all times.

8.2 All equipment associated with the preparation and provision of funeral services must be properly maintained to the standards specified by the manufacturer and/or supplier.

9. Other Services

9.1. Members should offer and provide either directly or through suitable agents or sub-contractors, floral, catering, monumental and pre-paid funeral planning services. Members shall ensure that such agents and sub contractors are bound by all the relevant provisions of this Code while providing such services for the member’s clients.

10. Employees

10.1 Members shall properly train all staff employed, taking full account of the sensitive nature of the service provided.

10.2 Members should take every opportunity to encourage their staff to develop through all relevant forms of training and to obtain formal qualifications where appropriate.

10.3 All employees should be fully aware of and comply with the contents of this Code of Practice, including the complaints and redress provisions, throughout the performance of their duties.

10.4 Staff conduct must always reflect the sensitive nature of their employment.

11. Complaints and their Redress

11.1 Members must have an internal written complaints procedure formally in place.

11.2 All recommendations and decisions relating to complaints must be approved and sanctioned by a director or senior manager of the member.

11.3 Members, should within their literature and correspondence, make it clear to clients to whom they should complain and the address to which complaints should be sent together with the procedure for handling complaints.

11.4 Initially, all complaints should be put in writing by the complainant to the member, who must acknowledge its receipt promptly, investigate it and give a written response and where appropriate, an apology and/or offer of compensation and/or other form of redress as soon as practically possible to the complainant.

11.5 If the complainant is dissatisfied with the response, then the member must make them aware of the following options and procedures. The matter can be referred either to:

  1. a) the Chairman of the Society’s Standards Committee for investigation and an amicable resolution between the parties; or
  2. b) the Independent Funeral Directors Arbitration Scheme, administered by the Chartered Institute of Arbitrators. A completed signed application for arbitration is required for each case.
  3. c) All correspondence should be addressed to either the Standards Chairman or The Independent Funeral Directors Arbitration scheme, as appropriate, at SAIF Business Centre, 3 Bullfields, Sawbridgeworth, Hertfordshire. CM21 9DB
  4. d) The Independent Funeral Directors Arbitration scheme consists of two stages, conciliation and arbitration. The first stage, which consists of an informal process of conciliation, can be bypassed if one or both of the parties expressly opt to proceed directly to arbitration.
  5. e) If the parties do not settle the dispute within six weeks of the Conciliator’s appointment, the dispute may be referred to arbitration. If at any stage the Conciliator considers conciliation inappropriate the matter may be referred to arbitration under the rules of the scheme.
  6. f) The award of the Arbitrator will be generally final and legally binding on both parties. If however, either Party considers the Award is one that no reasonable Arbitrator should have reached on the basis of the documents presented, any payment ordered should still be made, but they may write requesting that the matter be referred to review.
  7. g) An application for Review by the Appellant will only be considered if:
  • IDRS Ltd receives it within 21 days of the date that the Award was dispatched to the Parties by IDRS Ltd.
  • It is accompanied by a copy of the Arbitrator’s Award together with a statement setting out the reasons why the Award is one that no reasonable arbitrator should have reached on the basis of the documents presented.
  • A fee, known as the “Review Fee,” is sent with the respective paperwork to “IDRS Ltd.” (For current day fee contact SAIF office.)
  1. h) Once the Review Procedure has been completed, no further steps can be taken by any Party under these Rules. Any Party considering the possibility of an appeal to the courts, if indeed such an appeal is legally possible, is strongly advised to seek legal advice.

A complete copy of the Independent Funeral Directors Arbitration scheme rules, is available free of charge from the Society at the address referred to above.

12. Definitions

12.1 ‘Client’ means a client or potential client.

12.2 ‘Coffin’ includes a casket, unless the latter is specifically referred to.

12.3 ‘Estimate’ includes a quotation and means an offer by the member to provide the specified services for the price specified.

12.4 ‘Member’ means a member of the National Society of Allied and Independent Funeral Directors.

12.5 A ‘Simple (basic) funeral’ comprises:

Making all necessary funeral arrangements and providing professional advice.
Removal of the deceased to a suitable resting place allowing 10 running miles within normal working hours.
Provision of a simple, veneered coffin and conveyance by hearse direct to a local cemetery or crematorium.
Providing the funeral director and all necessary staff.
All necessary disbursements.